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Planet 7 Casino Scam About Planet 7 Casino VideoFree games in The Mariachi 5 slot at Planet 7 Casino today often fall out!
I have been waiting on a withdraw since may they keep giving me the run around, asking to reverify information 3 and 4 times.
After giving all the information numerous times still nothing. I have playing at Planet7 since March. I am afraid that this casino is a scam.
How can I get my money? How do i get my winnings? Then they started telling me a PHONY STORY about a policy and procedures violation. Weird thing about that was they were always willing to accept all my hundreds of dollars in deposits!
Next, they disconnected me from their casino. I never cashed out any money from any of them. I urge everyone to NEVER GAMBLE AT PLANET7 ONLINE CASINO!!!
I am so disgusted with them. They need to be shut down, all the way down. I lost a lot of money trying to win and then when I do they take it all from me.
Is there anything we can do other than just not play at this casino? Something has to do something! I am having a hard time receiving the money I won at planet 7.
My payout was approved on September 4th. Their policy states payment will be sent within 7 business days after approval. They keep giving me the run-around or keep telling me it will take longer.
I had this same problem with my first withdrawal last year in September. They never answer the phones. The only way you can contact them is through chat.
So many people are having this same problem with them. I later found out this casino was blacklisted. I have screenshots of the chat conversations I had for proof.
This casino is a fraud and need to be shut down. I received my payout check 2 months ago and it has not yet been paid. I hit a jackpot of in feb.
As of today. Still no payouts. I filed verfaction forms and was informed they have all proper forms. Im allowed payouts in payments of They have approved about and the rest still pending.
Ive called several times. Cant get a straight answer. Have texed live agent every week. They inform me. All my approved amounts will be paid.
I just want my money. Need ur advise. Help please. Same issues as everybody here. This is November 4 and they continue to say it is in finance and waiting for a processor to send it.
I am now pretty discouraged about getting paid at all. I have sent in all documents and they have confirmed them all. I have all chat transcripts and screenshots to prove each withdraw request, approval, as well as terms and conditions.
Cashed out over two weeks been contacting every other day with my ref number etc.. Log on and they put all the winnings back in so cashed out again.
But it one time have I had an email response n live chat seems to be getting no where. Can I get an attorney to resolve this matter. I signed up to Planet7oz casino last month and claimed a welcome bonus.
I decided to cut my losses and continue playing on. I contacted live support and was notified my access to the casino had been revoked at their discretion without any explanation as to why and the person immediately left the chat.
I tried again with 3 more customer support people and was met with the same automated message and immediate termination of chat.
I had not done anything wrong, nor have I had my money reimbursed. I have sent Planet7Oz multiple emails over the last 3 weeks, in regards to cashing out, having my documents verified and again today in relation to this issue.
Below is an example of the first live chat:. While we take a moment to assign the best agent to assist your needs, can you provide your username and phone number so we can locate your account?
Good Day! Please allow me to check your account, Thank you. The decision is, unfortunately, non-reversible. Any casino account can be closed based solely on our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party processors.
Your understanding is appreciated. I made a fair deposit with bonus. I played for a few days on and off. I followed through with emailing all of the requested identification verification documents that Planet 7 requested.
After 1 week, I still had not heard anything. Reached out to the casino via live chat. They informed me they still needed another copy of my credit card, even though they failed to inform me on their own.
I sent the document again. One month passed, not another word. I reached out again via live chat. They tell me the withdrawal has been sent to another department and that anyone at live chat would not be able to help me at tghis point.
They gave me an email address to try to follow up with the process. So far I have emailed this address 4 times, with absolutely no response.
I did play that but after my play throuh had been played. Continually tell me they have received all documentation for withdrawing funds, when I make inquiries, I am told they do not have my documents, and i have sent them to the wrong email address, I then send again and another person on live chat tells me the other email is incorrect, I am constantly being played.
Each time, after about a week or so, the withdrawals reappear in my balance. I just want Planet7 to pay me as I paid to play with them!!!
They took my money so they need to pay up!! They never paymed me either. Sent emails and never got a response. I finally just gave up on ever getting payed.
Hi, first of thank you for hearing my case. Right away I have the system replying I will be notify within the next 2 business days. Well so I resend all my documents which the same one that I already did the first time.
This was on Feb 7, Again the system told me I will be notify within 2 business day. Once more I did not hear back for 5 business day I contacted customer live support then they told me my doc still incomplete.
So I escalate the issue to the documents department and finally they approve it in 7 days. Oh and by the way I requested bitcoin withdrawal. Yesterday I signed in to check on the status and suddenly they told me I requested a check withdraw.
I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with it.
They told me just be patient and they assured me the payout is coming. And today feb the 27th I tried to log in this morning all the sudden they locked me out of my account saying I have duplicate account with them, This is the one and only account I had with them.
I have all the proof and all the chat transcript or documents saved if needed. Thank you for helping in this matter.
I played the free spins and kept playing. I decided to see if I could withdraw my winnings. They told me I had the wrong info for a wire transfer which that went on for awhile.
Once I gave them the correct info they blocked my access to the casino and have revoked my membership status.
When I call they hang up on me. Class Action suit is what needs to happen. I corrected them on that really quick.
Finally I reached out to their owners, AceRevenue and asked for some help there. I heard back and we have had several e-mails back and forth.
Now they want more forms of ID and proof of address. I really wish I had read some of these reviews before I started playing with them.
The only advice we have for players is to keep contacting them everyday about it. Make sure to never threaten them.
That will only get your account locked and you will never see a dime. Some players have reported getting paid several months after their initial request.
I won 20, I have given them all the paperwork they need after sending it several times. I have also given them all the information they need for wire transfer and they verified that on September 22nd from the finance department, but I cannot seem to get my money.
They keep telling me I have 3 approvals so far but they have not been sent to the processor yet?? They will not answer me asto why….
I am 76 yrs. I completed the playthrough amount where any other games are locked but then played some hands of 3 card poker and blackjack which I lost.
Because of this, all of my winnings were stripped. I was playing Lucky Tiger at Planet 7 Casino which awards 8 free spins and retriggers with 3 shields.
I read the game rules and there are absolutely no max payout regulations. The game stopped after 6 spins and did not give me the 2 bonus retriggers that I was entitled to receive.
When I contacted VIP support he hung up on me and refused to give me the spins or money I had one. He was very rude and would not compensate in any way.
With Planet 7 Online Casino it is customary for the connection to drop when you are winning or lose free spins for no apparent reason.
Rick blamed that on an internet connection although it only happens when you are winning. This is unjust, theft, and is a violation of regulations.
It is not right to the clients giving them money. Who do I report this to so that they can be reprimanded. BEWARE OF FRAUD!
Dont know if this is the place to say it, but for those that dont already know.. Planet 7 online casino is one of the most crooked casinos out there!!
They know that they dont have to answer to anyone, and will take your money as fast as you can win it.. Will not respond to emails, phone calls, I hit a mega win on one of their slots, I was surprised to see the amount keep climbing!
From a 5 of a kind, on Coi Hong.. Luckily i was not into them for very much.. Hello My name is Sherry, I also have had runarounds I withdraw on December 24, , Well it was still waiting for approval, By January it was finally approved, I just assumed that the check is on its way.
I contact them many of times, Then I was told January 4, , that the check was sent out But they would have to deduct After getting the run around telling me I was not talking to the right department I finally started receiving checks of I keep trying to contact the and they always say someone will get back to me.
They even had me go and set up a separate bank account just for checks from them. I feel your pain they are liars they are differently criminals I just wish there was something we could do to make them pay or shut them down.
In April I made withdrawal and sent the necessary forms was verified and never received my money of 2 payments one for another I cashed out 3 times since April.
All were approved. When you go to cash out it ask if you want to check or wire transfer I chose a check. They are now telling me that a check is not an option.
I do not have a bank with a swift code. But this time they will not pay me. I used bitcoin. I been playing for about 5 months I put so much money I have withdraw for almost 8.
I requested a withdrawal from Planet 7 Casino and still have not received my winnings. They are not responding to any of my emails and their site continues to say it is not available in the US.
Aug 24 I won I chatted to the company representative…. Over the course of the following weeks We submitted all of the requested information repeatedly, to include a third-party app called HooYu- that I also submitted my personal information.
On May 13 we received a request for two years and submitted the same documents. This totals of four emails with all of the same documents being sent as well as HooYu.
On June 4 and we attempted to chat again to find out the status of the withdrawal request and of course they said that we needed to send the documents at this point we called the IP and spoke with a gentleman to verify the information and we sent another document including a hand written statement about a card that was lost and replaced.
On June 5 we receive notification that the documents were all approved and we were now waiting for finance. On June 7 we received information that the account has been verified and validated.
On June 18 through chat, inquiring about the status of the withdrawal we were informed and business days after their documents are approved and 10 business days after finance gets it it would be released and then we were also our banking information was requested again and was given again.
On June 21 we still there is still no money and we sent four emails that were never responded to each with their own number and also on June 20 the second request for was approved.
At this point , in chat — inquiring about status- a current drivers license was requested. They had the current drivers license which was not set to expire until July 17, because it is a CDL but at this point it was still current.
A copy of the document given to you by the Arizona DMV that you have submitted a request for a new drivers license has been issued because they mail them you get a temporary license.
Once the real license had been received a copy of that also had been mailed and that was on or about it 21 July. So it is good to choose casinos that give you back some of that edge by giving you bonuses that increases your potential to win.
This is one area where Planet 7 leads. They offer their players a variety of bonuses which includes: welcome bonus, match bonus, daily bonuses and more.
Every new members who sign up for a Planet 7 is entitled to this bonus. To get it, all you need to do is sign up, log into your account, and make your first deposit.
Planet 7 ensures that not only new players get bonuses. They also offer players bonuses on every deposit they make. Planet 7 offers different daily bonuses which allows you to get particular bonuses just by making deposits at a particular day of the week.
They also offer special bonuses and free spins on new games to encourage people to play the games. This is an offer that is above industry average for comp points.
Casino ensure that people do not simply deposit and withdraw their bonuses straight-away by establish wagering requirement.
You need to look out for casinos that offer low wagering requirement so that you can earn the bonus quicker. Planet 7 wagering requirement is a 30X play through of the deposit amount plus the amount of the promotional bonus redeemed.
This is effectively a 60X rollover requirement for Video Poker or table games. This offer is not good enough — the industry standard is 40x the bonus, or 20x bonus plus deposit.
If you manage to earn the bonus, Planet 7 also makes it difficult to withdraw it. There are many other such requirements that makes it difficult to clear the Planet 7 casino bonuses.
This is because almost no casino allows access to every user from any location. Whole countries are restricted, and sometimes specific regions within a country are restricted.
Typically, the casino will prevent users from restricted regions from creating accounts. But, it is not wise to use a VPN to beat their geo restriction and create an account.
This is because problems would come up later when making deposit, or worst still, when making withdrawals. That said, it is a scoring point if a casino supports a high number of countries and restricts only a few.
But if you push ahead and manage to make deposit, you stand loosing your money, and not being about to clear any winnings.
Banking options is an important consideration when choosing a casino. You need to make sure there is a method supported by the casino which is available to you for use in your territory; and the method also has to be simple so that you can make deposits conveniently.
A great casino need to offer a large number of payment options available to people in a lot of territories. Planet 7 supports different methods. For the lovers of crypto currencies, Planet 7 accepts bitcoin transactions.
However, if you do not want to use any of the online methods; they also allow offline methods including Moneygram and Western Union. Apart from the bank wires which will take a couple of days, all deposits are usually instant.
With the Planet 7 Casino, withdrawals are processed via Neteller, bank wire, and bank checks. The company says that all eligible withdrawal requests will be approved 7 business days after the request date, and the actual payment will take another 7 to 10 business day after approval.
Like almost all casinos, Planet 7 has both a minimum and a maximum withdrawal limit. Comparatively, the maximum withdrawal limit is pretty low among casinos; there are casinos that easily doubles the maximum withdrawal limit of Planet 7.
The low maximum withdrawal limit of Planet 7 could be frustrating. However, it should be noted that if there is one area where Planet 7 has received damning reviews, its in making payments.
Though the company advertises fast payment processing, forums are replete with players who were not paid either at all or in time.
In fairness, the cases are more of not being paid in time than of not being paid at all. Many players complained about having to wait for months sometime more than 3 months even when resident in the US and after forwarding the appropriate documentation.
Thus, practice play is risk-free. The wins and losses of practice play are just for the fun of it; so you get to enjoy the thrill of gaming without the risk of losses.
Planet 7 Casino promises a ton of glowing games. However, we can only rate the game offering 7 in our points rating scale.
Game quality is fine, as games are from RTG. The game collection is relatively few, but games cover every category of online casino games. The one huge punch on the game offering is the absence of Live Dealer games.
This part of the review looks into whether Planet 7 Casino have superior bonus offering. Planet 7 Casino says the only thing that might be better than its games is its selection of online casino bonus codes.
It continues that its players have access to daily, weekly, and monthly bonus codes, which includes match bonuses on deposits, free spins, and money chips.
The first of the match bonuses is the welcome bonus, which can be redeemed by new players making their first deposit. However, Planet 7 Casino does not tell us the maximum bonus amount.
However, the wordings of the welcome bonus of Planet 7 Casino do not suggest that it is an unlimited offer.
Every player, not only new players, should be able to access freebies to expand their playing. Planet 7 Casino knows this and has different offers for its existing players.
As of writing, the promotions page advertised many reload offers as captured in the picture below:. While, it is good that there are many bonus codes in the house, the vagueness of the bonuses continues.
There are many match bonuses, but in each case, the casino only states the match percentage without stating the maximum bonus amount.
Planet 7 Casino may be advertising as some outwardly better place for online casino gaming; but like every online casino on earth, its bonuses are subject to certain conditions.
This part treats such need-to-knows. Casino bonuses are not meant as free money that you can withdraw, but bonus money with which you can increase your playing.
In all casinos of the Ace Revenue Group, including Planet 7 Casino, the bonus wagering requirement is 30 times the sum of the deposit amount and bonus amount.
Thus, players want bonus wagering requirement that is as low as possible. Unfortunately, the wagering requirement of Planet 7 Casino is relatively high.
Casino games do not have the same weight when playing with bonuses. However, playing on games like Roulettes, Craps, Baccarat, and Pai Gow Poker are forbidden when using bonuses.
Playing any of these games will cause all winnings to be voided. All bonuses of Planet 7 Casino are non-cashable. So even after meeting wagering requirement, players cannot withdraw the bonuses.
This means that if you request payment, the bonus amount will always be removed from the withdrawal request. Planet 7 Casino is one of few online casinos that limits withdrawals of winnings obtained using deposit bonuses that is after meeting wagering requirement.
In essence, the casino does not allow players to hit it big except when playing with their own money. Most bonuses are subject to a 10x withdrawal cap.
Just like its sister sites, Planet 7 Casino has other rules that stifles withdrawals. One of such is that withdrawal request must exceed the sum of deposited amount and any bonus redeemed.
Planet 7 Casino promises sweet rewards in your account. However, we can only rate the bonus offering a 6 in our 10 points rating scale.
Also, there are a host of reload bonuses; but also, their maximum amounts are unknown. Worst still, bonus conditions are not friendly.
This part of the review looks into whether Planet 7 Casino has superior casino services like fast and easy deposits and withdrawals.
In funding your casino account, things to look out for include: deposit options, deposit limits, and deposit processing time.
Planet 7 Casino does not break the roof with a long list of deposit options, but it supports a good range of payment types that players everywhere will have no problem with funding their accounts.
There is a minimum deposit amount which you cannot go below when making deposit, and there is a maximum deposit amount which you cannot go above.
That said; players want the minimum deposit amount to be very low, so those with low budgets will not be cut off. Also, they want the maximum deposit amount to be as high as possible, so that those wanting to play large bets can easily deposit the large amounts required.
Unfortunately, Planet 7 Casino does not have friendly deposit limits. Also, the maximum deposit amount of Planet 7 Casino is low.
Players who make deposit will want the funds in their accounts as fast as possible so that they can have the funds available for playing.
In this regards, Planet 7 Casino is swift. If the deposit is made with credit or debit card, or Web wallets like Neteller and Skrill , the money is credited to the casino account immediately; deposits made with bitcoin will depend on the demand on the blockchain and can take a few minutes; while bank transfers and bank cheques can take up to a few days.
To many players, casino payouts are everything. This is because people go to casinos dreaming of winnings; and when they luckily hit wins and make withdrawals, they expect to be paid.
This is why one mark of a legit online casino is easy and fast withdrawals. In making withdrawals, things to look out for include: withdrawal options, withdrawal limits, and payout speed.
Planet 7 Casino also does not break the roof with a long list of withdrawal options. These include: Neteller, Cash Transfer, Bank Wire, Bank Checks, and Bitcoin.
When withdrawing, there is also a minimum amount below which you cannot withdraw; and there is a maximum amount above which you cannot withdraw.
Unfortunately, Planet 7 Casino does not have friendly withdrawal limits. Players in this so-called better world of online gaming will need to build this relatively high amount before they can request payment.
This is also relatively low. Players who request payment will want to receive it as fast as possible. Thus, the ideal online casino will feature fast payouts.
In this regards, Planet 7 Casino says that it prides itself on providing prompt payouts. Unfortunately, the casinos of the Ace Revenue Group are not known for fast payouts; and Planet 7 Casino is not different.
This is already a long time to wait; especially if put into consideration that many online casinos are aiming to give 24 hours payouts.
However, Planet 7 Casino does not even live up to its already very long 12 — 14 business days withdrawal window. For example:.
This is just a tip of the monstrous iceberg of payout complaints about Planet 7 Casino. That said; Planet 7 Casino pays but usually only after a drawn out back and forth.
Planet 7 Casino promises fast and effortless transactions. However, we can only rate the banking aspect 4 in our points rating scale.
When depositing, money swiftly leaves your hand; but when withdrawing, it takes a long time and many back-and-forths. Worse still, banking limits unfriendly; minimum limits are relatively high, while maximum limits are relatively low.
The banking section gets any point because banking options include many payment types including crypto currencies.