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Later on, the casino accused him of broken bonus terms and conditions while high betting but the player said that such a term was not there when he played.
The casino claimed otherwise and returned the player's deposit. No further information is available. Black points: 0. The player's funds were confiscated due to a violation of the casino's rules.
He was in a complete shock when it happened because he was a long time player of the casino, for over four years. The casino never responded to the complaint and it remained unresolved.
Black points: for this casino. Player accused of being from a restricted country, all funds seized. Player complained that after he opened an account, made a deposit, won and asked for a withdrawal his winning was seized as it turned out he had been playing from a restricted country and his winning was canceled, only the deposit returned.
Player didn't understand how come he had been able to play despite being from a restricted country. Casino replied that it was stated in the terms and conditions and the situation of him being able to play was temporary, then they said it was due to a technical issue.
Player was advised to seek further help with the licensing authority. Black points: 75 for this casino. Delayed payment, sent to a wrong bank account.
Player complained the casino had transferred the money to a wrong bank account. Player didn't understand this as two days prior to this withdrawal he had successfully received one withdrawal.
Casino replied they had asked a bank to track down the payment and that it might take up to 16 weeks. Player was very upset about this fact, we don't know what was the final resolution of this case.
Black points: 99 49 for this casino. Fraud accusation, account blocked, all funds seized. Player complained that after he had achieved some winning from a free bonus and made a deposit prior to the withdrawal of his winnings his account was suddenly blocked and the deposit returned to him.
When he asked the casino for a reason they replied that the user was a fraud. Player refused strictly such accusation and provided proofs of him being in theright.
He was advised to turn to the licensing authority. Disputed amount: 1, kr bonus money. Failed self-exclusion. Black points: 60 30 for this casino.
Failed self-exclusion, account closed, funds seized, deposit returned. Player complained he played in the casino with his real money but as his wife had already had an account there so he was not eligible for a welcome bonus.
After he made some winnings his account was blocked. Casino replied this was because only one account is permitted per a household and later they also pointed out to the fact that the player had self-excluded himself from the group of casinos that belong to the same brand.
Player's deposit was returned. Complaints on related Betsson Casino Same management. Uncertain case, good regulator.
Black points: 81 for this casino. The account was closed due to a wrong information given upon a document verification via phone and all deposits were returned to the player.
The information was incorrect while there was four years age difference. The casino decided to return the player's deposits and to close the account.
The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final.
The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties.
There is no further information about this case. Black points: 64 32 for this casino. The account was closed due to double account accusations and all the funds were seized.
Tom had an open account but didn't play for over a year. But when he started receiving emails with bonuses, that's when he decided to play with one and deposited money.
After he won SEK26,, he requested a withdrawal and sent all the documents for verification. A few days later he received an email that stated that he broke the terms and conditions.
The casino decided to investigate on the case and found out that two players used the same IP address and that they are sorry but won't pay him.
Tom was sure that no one else besides him had used his IP. The case remains unresolved with no further information. Disputed amount: 26, kr bonus money.
Black points: 48 24 for this casino. Extremely delayed withdrawal process. A player from Finland complained that the casino denied his withdrawal request without providing any explanation him.
It was impossible for the player to get in touch with a casino representative and the complaint remained unsolved. Disputed amount:??
Read more on: casinomeister. Black points: 31 15 for this casino. The account was closed without a relevant reason and all the funds were seized.
The player's account was closed without any relevant reasons. Later on, the casino decided to investigate the case more thoroughly and asked the player to send the vouchers from the Paysafecard account.
Ever since the player sent those documents for the investigation, the casino stopped responding to them. There is no further information on the case.
No reaction policy, good regulator. The account was suspended due to security reasons and all the funds were seized.
The casino sent the player an email which stated that they would have liked to call them on the phone. After that phone call happened, the player never heard from the casino again.
When the player contacted the live chat, they informed them that the account had been closed due to the security reasons.
The player asked for the deposit to be returned to them and asked ThePogg for their help. ThePogg contacted the casino where they informed them that they were not able to discuss the player's issue with a third party.
The case remains unresolved. Read more on: thepogg. Complaints on related SverigeAutomaten Casino Same management. Black points: 5 2 for this casino.
The player's winning and the deposit was confiscated without any relevant reason given from the casino. The player, Adyrus1, had his account closed including his winning, without any reason given.
When he asked the ThePOGG for help, they found out that he broke one of the very important rules. The ThePOGG's representative spoke directly with the MGA Malta Gaming Authority regarding this issue and while they have indicated what factors were involved in the decision not to pay this player they have not provided the supporting evidence.
The case remains open and unresolved. Complaints on related Jackpot Casino Same management. Delayed payment, status unknown.
Black points: 61 for this casino. Delayed payment. The player made a withdrawal request but the payment was delayed.
The casino asked for new documents for verification and promised to look into the matter. No update since then. Black points: 56 for this casino.
Player accused of having duplicate accounts. The player won some money in the casino, made a withdrawal request and sent in all documents needed.
However, their account was locked and all funds seized due to a duplicate account accusation. The player stated they only had one account in the casino and was looking for help in this matter.
A representative of the forum recommended them to turn to licensing authorities. Black points: 19 9 for this casino.
Player unable to withdraw their winnings. The player deposited money in the casino and managed to win. After depositing in a sister casino, their account was locked.
The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed. Delayed payment, likely paid.
The casino asked for new documents for verification and stated the verification process was completed and the player's withdrawal was processed.
Complaints on related NordicBet Casino Same management. The player's account was closed without an explanation given by the casino.
Jeanbahdo requested a withdrawal that was delayed due to a random investigation. Later on, her account was closed and her deposit of SEK2, was returned to her.
When she asked for an explanation, the response was that the casino has the right to close any account for any reason without explaining why and refused to discuss the case further nor go into more details.
The complaint remains unresolved. Disputed amount: 9, kr bonus money. Black points: 55 for this casino. The player's account was closed without any relevant reason.
After A-L requested a withdrawal, her request became a subject for a random investigation. Shortly after that, her account was closed and the deposit of SEK2, was returned to her.
The casino's response was that they have the right to close any account for any reason without explaining why. The casino never responded to the complaint and it would remain unresolved.
Disputed amount: 4, kr bonus money. Black points: 50 25 for this casino. The player's account was closed without an explanation.
After that, the casino locked her account and asked her to provide documents for the account verification, which she did right away.
Then they asked her to verify some information via a phone call where the representative asked her what was Louisa betting on when she played but she couldn't remember.
Her account remained closed and she was told that she would receive her deposit back but not her winnings. The complaint remained unresolved.
Black points: 47 23 for this casino. Player was accused of breaching casino's terms of someone else using his IP address.
Gabriel accepted a bonus and after he won NOK10,, he requested a withdrawal. He then received an email from the casino where they informed him that he breached a term of someone else using his IP address.
The player claimed that he was the only one who played from this IP but the casino said they had proofs of these accusations but couldn't share them with the mediator.
They also recommended the player to contact eCogra to help them resolve this matter. They said they would provide any details needed.
There's no further information on whether the player contacted them or not. Disputed amount: 10, kr bonus money. Black points: 24 12 for this casino.
Extremely complicated account verification process. At first, he sent a copy of his driving license, bank card and a letter from his mobile phone company to prove his address.
About twenty minutes later, he received an email that said he had to send the bank card copy again, with some numbers covered. Anthony did so right away and another 20 minutes later, his proof of address document was rejected so he sent them a letter from a credit card, the same letter he had used for many, many casinos to verify his address, but they rejected that one too.
The casino replied once more that he had to send them his ID and bank card again. After that, he sent them a document of his car insurance but after that, he received yet another email from the casino that said his documents were sent to their security department and their verification would take up to 72 hours.
Ever since then, Anthony hasn't received any more emails from the casino but was able to see that his documents were rejected. This is a very complicated verification process that led to practically nowhere because the complaint remained unresolved.
Complaints on related SuperLenny Casino Same management. The player was accused of being self-excluded at two different casinos.
He wanted to request a withdrawal but learned that his account had been closed because he had previously closed an account at the casino's sister casino, Thrills.
The casino said that the player had self-excluded himself from the sister casino, now claiming it was a different casino, Kaboo.
The player said that he closed his account and provided evidence that he had received advertisements from Kaboo casino, which shouldn't happen to self-excluded people.
After some back-and-forth discussion, the casino hadn't provided enough evidence to support their claims of self-exclusion of the player and the complaint stays unresolved.
Black points: 80 40 for this casino. The casino found out the player was self-excluded at the casino's sister site and closed his account.
He contacted the live support and asked for a refund. However, his account got closed and when he asked for a reason, the live support replied to him that he had self-excluded himself from a sister casino site.
He asked why his account hadn't been closed in the past eight months or why they had accepted his deposit. The casino then replied in the complaint that his deposit would be returned to him.
There is no more information on this case available. Waiting for decission of regulator. The player's account was closed due to a self-exclusion at the casino's sister site.
He was disconnected from the site and when he tried to log back in, he failed and when he tried to reset his password, he couldn't get a proper response from the support.
The player said he merely closed his account there because of his losses and didn't self-exclude himself. The casino told him to forward it to an authority and that they wouldn't continue in the discussion.
The player's account was suspended due to accusations of broken rules of the casino. About two weeks later he received an e-mail about his account being suspended due to the evidence showing his account used the same IP address as the accounts which breached the terms and conditions of the casino.
The player denied these claims and the casino replied that there's nothing more they could do and he should contact MGA if he wanted to pursue this further.
There is no more information provided. Complaints on related Betspin Casino Same management. The player's withdrawals were canceled and her winning was confiscated.
The casino never responded to the complaint and it remains unresolved. Complaints on related Betsafe Casino Same management. Account closed and all funds were seized due to broken terms and conditions.
The player was asked to send more pictures to be verified but shortly after that was informed that the account was permanently closed and would never be reopened ever again.
After the player complained about it on a few more websites, casino contacted them via phone and asked to send more pictures for verification.
So the player did and the casino decided that they were fake and recommended them to contact the MGA-Malta Gaming Authority, for further assistance on the case.
There is no further information available. Bonus terms and conditions breached, account closed, funds were seized. In the past, David made two successful withdrawals with no issue.
There is no further information on this case. Account closed and funds were seized over a misspelled email address. Hans played at the casino for a while when he realized he made a mistake by misspelling his email address on his account.
He contacted the customer support and was told to send documents for verification and the problem should be fixed. The casino recommended Hans to contact their regulator, MGA-Malta Gaming Authority, to have this issue resolved.
Disputed amount: , kr real money. Bonus conditions breached, account closed, all funds were seized. The casino confiscated all of the funds and closed the player's account.
Black points: 62 for this casino. The casino refused to accredit a bonus as originally advertised. The player finished as the fourth at the slots tournament called the Great gadget giveaway and a bonus.
About three days later after he won, he received the price code but the bonus was nowhere to be seen.
After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets in this case an iPad.
The player had offered three pictures as a proof of the bonus and prices. Complaints on related Rizk Casino Same management.
Black points: 1, for this casino. The player from Finland had his account blocked without further explanation. Casino didn't respond. Black points: 50 for this casino.
The casino asked them on several occasions to send necessary documents for the account verification which the player said they sent a long time ago.
They also said the player's account had never been verified hence their request for documents and the withdrawal request had been approved and processed before.
In the end, the player said he had sent the documents a while ago, no update since then. Complaints on related Kaboo Casino Same management.
Black points: 85 for this casino. The terms and conditions were breached due to a self-exclusion at the casino's sister casino and all the funds were returned to the player's account.
Nicholas made a withdrawal previously without any problems. He had no idea they were sister casinos and was also surprised that he was able to withdraw much smaller amount previously without any hesitation from the casino.
The complaint remains unresolved and has waited for an answer from the MGA Malta Gaming Authority. Black points: 82 41 for this casino.
The terms and conditions of self-exclusion were breached and all the deposits were returned to the player. When the player tried to login into the account, the access was denied and they were asked to contact the support team.
The casino informed the player that the account was closed due to the self-exclusion at one of their sister casinos.
The casino decided to return the player's deposit. Black points: 36 18 for this casino. Due to terms and conditions about self-exclusion being breached, the account was closed and all the funds were returned.
Black points: 17 8 for this casino. The terms and conditions were breached due to a self-exclusion at the casino's sister casino and the deposit was returned.
Shortly after that, his account was closed and the funds were returned to him. The casino claimed he self-excluded himself in one of their sister casinos.
The player claimed that he didn't know about the other casino being their sister casino and was surprised that he was able to sign in with the same details, deposit money, and play.
The casino apologized to the player for the inconvenience but there was nothing else they could do about it. There was no information online about these two casinos being sister casinos.
No further information on this case is available. Black points: 13 6 for this casino. The terms and conditions about self-exclusion were breached and all funds were returned to the player.
His winnings were confiscated and his deposits were returned to him. The player mentioned that there was no information online about these casinos being sister sites.
There is no further information on this case and it remains unresolved. Black points: 11 5 for this casino.
The access to the account was denied and all the funds were seized without a relevant explanation to the player. The player was denied an access into the account.
When they read other complaints about self-excluded players at the casino's sister site, they realized that this would probably be the same case.
The player didn't have any idea that these casinos were sister casinos. A player requested a refund of his deposits and AskGamblers had recommended contacting the MGA Malta Gaming Authority.
Show 5 similiar complaints with black points in total 78 for this casino. The player experienced a technical glitch. The player complained they won free spins and played a game with them and on the last spin, there was an error message where the page refreshed and after that, all the winnings were lost.
The player informed about this the casino support and they informed them there were no records proving that such game was ever played by them.
From the casino's side, they had sent the player a copy of their playing log which proved there was no such game played but the player insisted the game was played.
This complaint remains unresolved. Complaints on related Vernons Casino Same management. Sin from the past. In the past, this casino had way too many complaints but ever since it was bought by the Betsson Group at the end of March in , it changed for better, much better.
The casino received all the documents needed for the account verification before their doings, but the reason for the closure stayed unknown.
Later on, the casino said that the account was under the investigation and they would contact the player with an update.
They never did and the complaint was left unsolved. Complaints on related Super Casino Same management.
Black points: 42 21 for this casino. Player unable to make a withdrawal, delayed payment. The player made a withdrawal request, but the payment was delayed.
The casino stated their account was under review by the management team which took several weeks and left the player frustrated.
Player unable to withdraw their money, one year delay in payment. Gaming Curacao Common. Gamblers Anonymous United Kingdom.
The National Gambling Helpline United Kingdom. The Gambling Commission of Great Britain United Kingdom. Parliamentary and Health Service Ombudsman United Kingdom.
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Our experts and professional players check all reviews and profiles, using an original method of scoring of casino reliability and security.
You can rely on the reviews published on our site, Casino Euro in particular. How was Casino Euro checked before allocating it on the site?
Before placing Casino Euro in our catalogue, we monitored the following criteria: software design reliability, no viruses on the site, compliance of deposit and money withdrawal requirements for real players.
We have checked reviews and overall credibility ratings in search engines and on other rating sites.
We tried some of the games and looked into owners and founders info. We ran multiple tests, the techniques of which we keep secret, so that the results cannot be artificially boosted via reviews and profiles.
These tests are very thorough and in-depth. If Online Casino fails the trial, it is not included in the catalogue.
The request can be repeated no sooner than in three months. Casino Euro has successfully passed standard verification and has justly taken 3.
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Individual requirements of deposit and withdrawal for each Casino Euro you can see in corresponding section of each casino review.
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Dubious casinos that fail the security and reliability testing are not included in the catalogue. If a Casino Euro becomes unreliable while being on our site, you can always learn about it from our reviews and trustworthy ratings on our CasinoRating.
If Online Casino is regularly complained about, it gets in the Black List and is excluded from our Casino catalogue. Only the top list Casinos, offering the best playing opportunities, are represented on our site.
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